Privacy Policy

Sigma Instruments Corporation ("Sigma Instruments", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sigma-instrument.com and any related pages or subdomains.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

We collect information you voluntarily provide to us, information automatically collected when you visit our site, and information from third-party sources.

We do not collect sensitive personal information such as financial data, health records, government IDs, or biometric data through this website.

We use the information we collect for the following purposes:

• Responding to inquiries – To reply to your messages, questions, or support requests.
• Processing applications – To evaluate distributor applications and technical support submissions.
• Product information – To provide details about our products (Pro-Adjuster, SpineLiner, Ultralign G2/G2X, ProSoft 360, VitalReact, etc.).
• Marketing communications – To send newsletters, product updates, and promotional materials (only with your consent or where permitted by law).
• Website improvement – To analyze usage patterns and improve our website's content, performance, and user experience.
• Legal compliance – To comply with applicable laws, regulations, and legal proceedings.
• Security – To detect, prevent, and address fraud, security breaches, and technical issues.
• Language preferences – To remember your preferred language (English or Hindi) during your session.

We use cookies and similar tracking technologies to enhance your browsing experience on our website. A cookie is a small text file placed on your device.

You can control and manage cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

• View cookies stored on your device
• Block or delete cookies from specific or all websites
• Set your browser to notify you before a cookie is placed

For more information, visit allaboutcookies.org.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:

• Service providers – We may share data with trusted vendors who assist us in operating our website, sending emails, analyzing website traffic, or providing customer support. These parties are bound by confidentiality obligations.
• Authorized distributors – If you submit a distributor inquiry, your information may be shared with our regional distributor partners to facilitate your request.
• Legal obligations – We may disclose your information if required by law, court order, or government regulation.
• Business transfers – In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
• With your consent – We may share your information for any other purpose with your explicit prior consent.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Contact form submissions are retained for up to 3 years.
• Technical support requests are retained for up to 5 years for warranty and service records.
• Distributor application data is retained for up to 7 years for business compliance purposes.
• Website analytics data (anonymized) may be retained indefinitely for performance analysis.

When your information is no longer needed, we will securely delete or anonymize it in accordance with applicable data protection laws.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• SSL/TLS encryption – All data transmitted between your browser and our servers is encrypted using 256-bit SSL encryption.
• Secure server infrastructure – Our servers are hosted in secured environments with access controls and monitoring.
• Access controls – Only authorized personnel have access to personal data, on a need-to-know basis.
• Regular security reviews – We periodically review our security practices and update them as necessary.

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access – You can request a copy of the personal data we hold about you.
• Right to Rectification – You can request correction of inaccurate or incomplete personal data.
• Right to Erasure – You can request deletion of your personal data, subject to certain legal exceptions.
• Right to Restrict Processing – You can ask us to limit how we use your personal data in certain circumstances.
• Right to Data Portability – You can request a machine-readable copy of your personal data.
• Right to Object – You can object to our processing of your personal data for direct marketing purposes.
• Right to Withdraw Consent – Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us. We will respond to your request within 30 days.

Opt-Out of Marketing Emails: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in any email we send.

Our website is intended for healthcare professionals, practitioners, and business users. It is not directed at children under the age of 13 (or 16 in the European Economic Area).

We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Our website may contain links to third-party websites, social media platforms, and external resources (e.g., Facebook, Instagram, YouTube, LinkedIn, Pinterest, Threads).

We have no control over the content, privacy policies, or practices of third-party sites. We encourage you to review the privacy policies of any external sites you visit.

Sigma Instruments Corporation is headquartered in Wexford, Pennsylvania, USA, and serves customers and practitioners in over 62 countries worldwide. If you are accessing our website from outside the United States, your information may be transferred to, stored, and processed in the United States.

By using our website, you consent to the transfer of your information to the United States, where data protection laws may differ from those in your country.

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.